Senior Corporate Social Responsibility Manager
- Company
IDFC FIRST Bank
- Location
Mumbai (Maharashtra)
- Employment Type
Full-Time
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Functional Category
CSR
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Experience
5 - 10 years
- Date Posted
17-Sep-2025
About IDFC FIRST Bank
Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles: Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles. Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions. Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so. Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees. Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store. Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years. Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans. ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility. Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
- Website
Overview of the Role
IDFC FIRST Bank is looking to hire a CSR Manager who will be responsible for developing, planning, and executing initiatives in line with the company’s community development efforts. The incumbent will also work closely with various departments to drive and manage volunteering activities that contribute towards building a culture of doing social good and being responsible towards our communities on-ground.
Job Description
• End-to-end management of CSR impact communication
• Strategy building with agency for impact communications.
• Vendor management to ensure creation of assets in a timely manner.
• Ideating for digital campaigns on a need-to basis
• Managing ad-hoc strategic programs
• Designing and executing CSR programs, managing partnerships with impact partners
• Monitoring and evaluation of programs portfolio periodically – ensuring all partners are working according to plan and delivering on milestones.
• Staying up to date, conducting relevant research and trends in the areas of focus and promoting best practices and evidence-based implementation
• Driving employee volunteering initiatives in coordination with internal stakeholders
• Report and content writing for the Bank's annual report, website, social media, and other communication collaterals
• Driving budget and monitoring spending to deliver results in line with planned objectives.
• Conducting social audits / field visits
Required & Preferred Qualifications
Skill
• Experience in leading CSR/development sector communication campaigns
• Understanding of social media mediums
• Knowledge of rules and regulations governing CSR and best practices
• Strong relationship management and stakeholder engagement skills
• Proven effectiveness in driving complex multi-stakeholder planning processes.
• Ability to incorporate feedback from communities served.
• Strong English communication and people skills
• Ability to distil complex information into simple messages tailored for the audience.
• Multilingual proficiency in at least two regional languages (preferred)
• Willingness to travel frequently.
Education
Graduation in any discipline. Postgraduation in any discipline.
Experience
5 to 10 years of total experience, with prior experience working in the CSR division of a large corporation