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Program Head - Technology & Digital Enablement

  • Company

    Centre for Effective Governance of Indian States

  • Location

    Bengaluru/Hyderabad/Chennai/NCR

  • Employment Type

    Full-Time

  • Functional Category

    Technology & Data

  • Experience

    15 - 20 years

About Centre for Effective Governance of Indian States

The Centre for Effective Governance of Indian States (CEGIS) aims to improve lives by helping state governments deliver better development outcomes. Our work is grounded in research, evidence and a practical orientation towards implementable ideas. We help state governments with the tools they need to design effective governance and expenditure reforms, while also offering strategic implementation support. Our focus is strengthening governance by improving four core functions of the government - outcome measurement, personnel management, strategic financial management and leveraging markets for improved public service delivery. Currently, we operate across the Bodoland Territorial Region (BTR), Delhi, Karnataka, Tamil Nadu and Telangana.

Overview of the Role

Program Head- Technology & Digital Enablement will be responsible for implementation of technology products as per requirements of the project teams and State Government stakeholders. The candidate will lead transformative projects where technology is used to enhance public service delivery for better outcomes , thereby helping achieve key outcomes linked to our organizations mission and vision. The candidate will be part of a strategic team to ensure the selection of the right vendors and guide the internal team for fulfilling the internal and client requirements, implementation support , coding, code support, quality checks, stakeholder management, department liaisoning and ground execution strategy. In addition, He/ She will ensure high availability of internal IT systems, identify and roll out tools and technologies for collaboration, project management, knowledge management, etc to drive efficiency and effectiveness. He/She will ensure cloud service maintenance, drive management, legal and finance coordination and act as advisor for internal and external projects.

Job Description

- Evangelization:

Build awareness in the Government on Software Engineering methodologies and equip them in making smart and realistic decisions in estimating and reviewing software projects
Build consensus in the ecosystem for pathways to find the balance between leveraging economies of scale in building centralized tech systems and the agility of local customization
Leveraging of low-code/no-code platforms
Usage of open source tools and platforms as the key building blocks of solutions
Co-create the technology roadmap for the Government
Build software components to understand the latest in technology advancements that can solve specific governance needs

- Strategic Leadership:

Develop, communicate, and execute technology strategy that aligns with the CEGIS mission and vision. This strategic insight will drive the adoption of innovative technologies to enrich the clients experience, bolster internal teams efficiency, and achieve organizational goals.
Collaborate closely with the senior Management team, acting as the technology advocate and advisor. The ability to articulate the value of technology initiatives will be crucial to securing buy-in from key stakeholders.
Build organizational muscle in building Digital Public Goods. Take Ownership of technical vision for a given DPG - Define standards, drive technical architecture, strategy, and roadmap
Manage vendor and contractor relationships and project delivery
Ensure governance and compliance with IT policies and risk management practices. Solution Delivery and Program Management
Understand the project needs and develop the system and functional requirements
Develop, review and rework UI and Functional prototypes
Evaluate vendor proposals for technical approach, schedule and cost.
Review the architecture, design and code
Conduct periodic reviews with vendors towards ensuring on time delivery with quality

- Validate the vendor deliverables

Develop and implement key performance indicators (KPIs) for technology projects.
Build and maintain strong working relationships with other teams to facilitate efficient issue resolution, exchange partner feedback and enhance platform and products.
Partnerships:
Be an active player in the Gov Tech ecosystem comprising of vendors, technology providers and non-profit organizations
Build research partnerships with higher technology education institutions
Engage with internal and external collaborators, and build relationships/partnerships with internal team members and adopters to develop strategies, goals and objectives consistent with mission and strategy.

- Organization Technology Infrastructure and Controls :

Evangelize the use of technology to increase CEGIS effectiveness and efficiency
Develop and roll out information security protocols
Review the business continuity plans.
Audit Governance and Compliance of internal IT controls
Ensure all internal processes & external services comply with security, privacy policies and regulations.
Advise leadership on technology needs, trends, applications, and opportunities that can be used to meet organizational business and program needs to further the mission and vision.

Required & Preferred Qualifications

Skill

- Demonstrated ability to communicate clearly, both verbally and in writing, in an informed and persuasive manner, to diverse constituencies,
- Facilitation and consensus building with varied roles and people
- Strong project management and problem-solving skills.
- Adept at balancing strategic vision with budgetary constraints.
- Strong project management skills and the ability to work both independently and collaboratively.
- Strong vendor management skills, including contract negotiation and relationship

Education

Graduate/Post Graduate in the relevant field

Experience

15 - 20 years

Company Policies

Learning & Development

Upskilling

Healthcare & Wellness

Insurance