National Manager- Individual Giving
- Company
Smile Foundation
- Location
New Delhi
- Employment Type
Full-Time
-
Experience
10 - 15 years
- Date Posted
08-Sep-2026
- Application Deadline
08-Oct-2026
About Smile Foundation
Smile Foundation is an NGO in India directly benefitting over 15,00,000 children and their families every year, through more than 400 live welfare projects on education, healthcare, livelihood and women empowerment, in over 2000 remote villages and slums across 25 states of India. We believe that unless members of the civil society are involved proactively in the process of development, sustainable change will not happen. Following this model of Civic Driven Change, Smile Foundation sensitizes and engages the civil society, making it an active partner in all its welfare initiatives.
Overview of the Role
The National Manager- Individual Giving would be accountable for building and sustaining channel partner-led donations that generate consistent and ethical unrestricted funding for the organization. The role focuses on activation of funding through SMEs, retail establishments, mall-based, and public donation events, developing individual donor base for the organization who shall become loyal advocates for Smile Foundation. This role goes beyond execution and requires strategic ownership of channels , scalability, and governance. The incumbent is expected to create repeatable models for donation origination, ensure strong partner relationships, and establish systems that protect donor trust, maintain the highest level of regulatory compliance and enhance organizational credibility. The role demands deep field orientation, which will include but not limited to engagement with mall owners/authority, retail locations, co-working offices, any other relevant private spaces and potential partner sites. The manager shall be responsible for identifying and onboard agencies across the country who can partner Smile Foundation in ethical individual fund-raising. It also requires strong internal leadership, aligning teams, managing vendors and volunteers, and ensuring that all channel activities are compliant, transparent, and auditable. As a functional head, the role carries responsibility for decision-making, GTM, market mapping, marketing strategy, GTM, escalation management, and performance accountability across all avenues of fundraising. Success is measured not only by donation volumes, but also by nurturing channel partners, cost efficiency, compliance strength, and quality of donor experience.
Job Description
- Provide strategic direction for all channel partner–led donation models.
- Own the end-to-end channel lifecycle: creation, onboarding, performance management, and scale-up.
- Drive innovation in SME and retail donation models and public giving formats.
- Identify, onboard, and manage SMEs, retail partners, malls, and event facilitators as donation channels.
- Build long-term, trust-based relationships to ensure repeat and sustained engagement.
- Act as the final escalation point for partner-related issues.
- Lead planning and execution of mall kiosks, public donation drives, and event-based activations.
- Ensure seamless coordination across permissions, logistics, volunteers, vendors, and partners.
- Review event performance and optimise for efficiency and donor experience.
- Establish and enforce SOPs for partner onboarding, donation handling, reconciliation, and reporting.
- Ensure adherence to internal financial controls, legal requirements, and ethical standards.
- Work closely with Finance and Internal Teams to ensure transparency and audit readiness.
- Lead, mentor, and develop the channel partner and field activation teams.
- Set clear goals, review performance, and build leadership capability within the team.
Required & Preferred Qualifications
Skill
- SME, retail & mall-based partnership management
- Donor engagement, retention & relationship management
- Public fundraising activations & event execution
- Channel partner development & lifecycle management
- Strategic fundraising & individual giving models
Education
Graduate or Postgraduate degree in Management, Social Work, Development Studies, Commerce, or a related discipline.
Experience
- Exposure to retail operations, field fundraising, sales channels, or activation-based models preferred. - 15 years of experience in channel partner management, retail/SME engagement, field fundraising, or activation-led roles. - Hands-on experience in creating and managing SME, retail, and mall-based donation channels. - Experience in planning and executing public-facing donation events, kiosks, or on-ground campaigns. - Experience in vendor coordination, volunteer deployment, and multi-location operations. -Working knowledge of donation handling, reconciliation processes, and basic regulatory requirements applicable to nonprofits.