Manager / Senior Manager – Engagement & Event Management
- Company
Birla Institute of Technology and Science, Pilani
- Location
Bengaluru, Karnataka, India
- Employment Type
Full-Time
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Functional Category
Programme Management & Implementation
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Experience
11 - 13 years
About Birla Institute of Technology and Science, Pilani
The Birla Institute of Technology & Science (BITS), Pilani is a prestigious Indian university for higher education in science, technology and humanities. BITS Pilani has consistently ranked amongst the top universities in India. The acceptance rate of BITS Pilani is 1.47% making it the most selective university in India. The primary motive of BITS is to "train young men and women able and eager to create and put into action such ideas, methods, techniques and information". The Institute is a dream come true of its founder late Mr G.D.Birla - an eminent industrialist, a participant in Indian freedom struggle and a close associate of the Father of Indian Nation late Mr. Mohandas Karamchand Gandhi (Mahatma Gandhi). What started in early 1900s as a small school, blossomed into a set of colleges for higher education, ranging from the Humanities to Engineering until 1964 when all these colleges amalgamated to culminate into a unique Indian University of International standing. This university was christened as the Birla Institute of Technology and Science, Pilani, known to many as BITS, Pilani. Over the years, BITS has provided the highest quality technical education to students from all over India admitted on the basis of merit. Its graduates may be found throughout the world in all areas of engineering, science and commerce. BITS symbolizes the maturing of Indian technical ability and "can-do" entrepreneurial spirit, especially as derived from the private sector. BITS is located in the Vidya Vihar campus adjacent to the town of Pilani in Rajasthan. Admission is merit-based, as assessed by the online BITSAT examination. The fully residential institute is privately supported.
- Website
Overview of the Role
The Manager / Senior Manager Learner Engagement will be responsible for leading co-curricular and extra curricular events that enhance student engagement, and overall satisfaction across online programmes at BITS Pilani Digital. The role focuses on monitoring academic and behavioural indicators, implementing proactive engagement strategies, organising well being and mental health–focused interventions, managing early-intervention mechanisms, and collaborating with academic and operational teams to strengthen student engagement.
Job Description
Student Engagement & Intervention Programs
• Design and implement a wide range of learner engagement events (expert sessions, tutorials, peer study circles, interest groups, virtual events, co-/extra-curricular activities).
• Drive initiatives that foster community-building, strengthen learner motivation, and promote active participation across programmes.
• Identify and map national and international opportunities (competitions, conferences, symposiums, hackathons, forums) for learner visibility, collaboration, and exposure.
• Coordinate with external partners, universities, industry bodies, third-party companies, and vendors to conceptualize, curate, and deliver engagement initiatives at scale.
• Ensure end-to-end ownership of engagement programs including planning, scheduling,
coordination, vendor management, execution, communication, follow-up, and post-event
evaluation.
• Ensure targeted and timely learner communication via emailers, WhatsApp, and LMS
announcements to maximize engagement and attendance.
Campus Connect & Institutional Collaboration
• Build and maintain structured engagement channels with BITS Pilani on-campus teams, including
student clubs, departments, and event committees across Pilani, Hyderabad & Goa campuses.
• Track campus-level events and activities throughout the year and create pathways for online learners to participate—either virtually or by facilitating select in-person opportunities, wherever feasible.
• Represent the Digital division in campus coordination meetings and align Digital learner engagement initiatives with broader BITS events, festivals, competitions, cultural activities, and academic forums.
• Partner with campuses to co-create cross-campus engagement experiences, ensuring online learners remain connected to the wider BITS ecosystem and culture.
Data-Driven Insights & Reporting
• Consolidate and analyze engagement, participation, and behavioural data to generate dashboards and insights. Identify participation gaps, and learner sentiment trends. Present findings, red flags, and recommendations during leadership reviews, enabling evidence-based decision-making and continuous improvement.
Cross-Functional Collaboration
• Collaborate closely with academic teams, operations, faculty coordinators, instructional design, data analytics, learner support, and technology teams to embed engagement pathways across the student lifecycle. Ensure smooth execution of initiatives while continuously refining engagement frameworks based on learner feedback, data insights, and evolving programme needs.
Required & Preferred Qualifications
Skill
• Engagement: Ability to conceptualize and execute scalable student engagement, co-/extra curricular initiatives, including collaborations with internal and external stakeholders.
• Technology Proficiency: Hands-on experience with LMS platforms, CRM systems, learning analytics dashboards, and communication tools for monitoring and driving student engagement.
• Communication & Leadership: Excellent interpersonal, written, and verbal communication skills with the ability to influence, motivate, and coordinate cross-functional teams and partners.
• Stakeholder & Event Management: Strong organizational and project management capabilities for end-to-end execution of learner engagement programs, events, and interventions.
• Learner-Centric Mindset: High degree of empathy, cultural sensitivity, and a commitment to enhancing learner experience and success in an online education environment.
Education
Graduate / Post graduate in any stream.
Experience
• 11–13 years of overall experience, with at least 4–5 years in event management roles within reputable organizations such as industry chambers (CII, FICCI, NASSCOM, SHRM), media groups (Times of India, Economic Times, India Today, etc.), or leading event management companies that have executed both online and offline events. • Prior experience in customer engagement, communications, and cross-functional coordination will be an added advantage.