Deputy General Manager Process Transformation
- Company
VOIS
- Location
Pune, Maharashtra, India
- Employment Type
Full-Time
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Functional Category
Finance & Operations
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Experience
14 - 15 years
About VOIS
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. We are pioneering a new Partnership model for the Telco industry, where the sharing of ideas, innovation, platforms and services will unlock opportunities for our people and value for our customers. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We deliver value and results at scale by leveraging technology, data and our talented international team of 30K professionals in the following services: Technology, Business, B2B, Corporate Services, Customer Care. Our commercial model creates clear, benchmarked and competitively-priced services so that we can offer guaranteed outcomes for customers with flexibility and optionality. Bringing together our combined strengths with our strategic partner Accenture our strategy is to: Commercialise: Create cost transparency and foster trust and growth for our customers Re-platform: To simplify, streamline and scale our business Extend beyond our borders: deepening our relationships, growing our services and expanding our customer base across new customers & new geographies We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
Overview of the Role
We are seeking a Business Integration Expert to drive non-digital transformation initiatives within Finance Operations. This role focuses on achieving efficiency targets, managing risks, and enabling process improvements by collaborating across operations, business teams, and enabling functions. You will play a key role in ensuring governance and alignment of changes across tools and processes.
Job Description
Conduct assessments to identify and address gaps in the Finance Operations transformation roadmap.Act as a proxy product owner, coordinating with delivery and operations teams.Maximise value realisation and report progress to programme teams.Manage projects for all non-digital initiatives within Finance Operations.Support transformation governance to ensure changes are reflected in VOIS toolchain (Finance, Service and Process Management, Pricing and Charging).Collaborate with enabling functions and service towers to share best practices and break silos
Required & Preferred Qualifications
Experience
14+ years of experience in process transformation, including at least 3 years in Finance Operations.Strong expertise in DB management and stakeholder engagement.Certified in Lean Six Sigma (Black Belt or Green Belt), Project Management, and Agile methodologies.Proven ability to manage complex projects and deliver measurable outcomes.