Business Operations Lead
- Company
The Agency Fund
- Location
USA
- Employment Type
Full-Time
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Functional Category
Finance & Operations
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Experience
7 - 8 years
- Date Posted
06-Nov-2025
About The Agency Fund
The Agency Fund is a multi-stakeholder collaborative. Together with our partners, we're transforming individual lives and changing the ecosystem of support for development organizations – from Brazil to Botswana to India. Our role, and that of our grantees, is to accompany people with insights, information, and support that engage their consciousness and expand their sense of agency. We are mobilizing an ecosystem of diverse actors unified around a singular vision: all people have the resources they need to envision, navigate toward, and realize a better future. Visit our website to learn more about our approach and to meet our team, funding partners, and grantees. Follow along as we learn out loud on our blog and join us by subscribing to our newsletter: https://agency.fund
- Website
Overview of the Role
"We’re looking for a Business Operations Lead to join our Business Operations Team. In this role, you’ll be the primary owner and integrator of our internal operating systems, ensuring that every function runs seamlessly, measurably, and in alignment with our strategic goals. You’ll design operational frameworks—such as new structures, processes, and systems—and move them rapidly from concept to fully adopted reality. If you are energized by the full lifecycle of an operational improvement, from strategic design to implementation and training, this role is for you."
Job Description
• Performance Leadership (90-Day Priority): Lead and execute the rollout of individual scorecards across the organization, influenced by the established organizational OKRs. This is the critical first initiative to establish performance visibility and accountability.
• OKRs & KPIs: Own, design, and drive the organization’s performance management cycle, including the quarterly and annual process for Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs). Ensure consistent tracking, reporting, and review across all teams.
• Strategic Alignment: Partner with the CEO and translate the organizational strategy into actionable, measurable operational goals for all team members.
• Operational Frameworks: Develop, document, and embed clear, repeatable decision-making principles and operational policies that increase organizational velocity and efficiency.
• Process Optimization: Identify key operational bottlenecks, inefficiencies, and risks across all departments and design and implement scalable solutions to streamline workflows and maximize efficiency.
• Technology Management: Manage and optimize the organizational technology stack, ensuring our core business tools are integrated, utilized effectively, and adopted consistently by the team.
Required & Preferred Qualifications
Skill
• Strategic Execution: Proven ability to not just think strategically about an operating model, but to personally build the systems, write the documentation, and do the detailed execution work required for full, organization-wide implementation.
• Accountability Driver: Expert-level proficiency in developing, implementing, and managing performance metrics (OKRs/KPIs) and driving organizational accountability to those targets.
• Communication & Influence: Exceptional written and verbal communication skills, with the ability to clearly articulate complex systems and policies and influence adoption across a flat, non-hierarchical team.
• Mindset: A curious, continuous learner who thrives in ambiguity, is comfortable operating at the CEO-level, and embraces a growth mindset and is eager to ""Lever to Scale"
Experience
Bring 7+ of progressive experience in business operations, strategic planning, project management, or a similar strategic execution role, within a fast-paced tech/start-up environment.