TNS India Foundation
Youth Employability Program, India
Role: Quality Control, Quality Assurance, Quality Evaluation
What you are signing up for
TNSIF is actively scaling up its curriculum and quality team, which supports several youth employability programs across India. Youth employability programs tackle the ever-growing skill gap challenge faced by youth in developing countries like India. Through our proven program design, we work to identify, skill, and empower underprivileged youth through a combination of skills training, career counseling support, and corporate linkages. This role calls for an organized, detail-oriented, analytical, and empathetic approach to work. The individual must demonstrate commitment and zeal to scale the impact of all of our content interventions.
Role:
1. Conduct monthly training quality evaluations for trainers.
2. Documenting and sharing feedback with the trainers
3. Providing coaching and training to trainers to improve the quality of their training quality.
4. Creating action plans based on the quality observations for low-performing trainers to bring their quality score.
5. Participate in quality calibrations with the quality team.
6. Conduct quality calibrations with trainers to maintain their understanding of quality standards required for training.
7. Create monthly quality reports - training evaluation, calibration score variance, monthly snapshots etc.
8. Provide quality assurance orientation to all trainers in the T3 program.
9. Collaborate with the master trainer to ascertain quality of training in the T3 program.
10. Collaborate with the HR team to assess the quality of candidates applying for a trainer role.
11. Become familiar with the delivery content of various programs to provide customised quality support.
Details:
The training quality assurance executive will work exclusively with the training manager to address the needs of various programs run by TNSIF across various locations. The role requires engaging with trainers to ensure that the training delivery and facilitation skills of all our trainers across platforms, location and in-person classrooms meet the standards set by us.
Preferred Skills & Experience:
1. 4 + years of experience in training delivery, and quality assurance.
2. Experience in conducting training quality monitoring for adult learners.
3. Knowledge of basic quality monitoring and assurance tools used in training.
4. Experience in creating quality reports in excel using tools like pareto chart and analysis, stratification and histograms etc.
Desirable Attributes
1. Ability to work effectively in an agile, continuously evolving, and sometimes ambiguous environment.
2. Ability to Multitask and prioritise tasks based on team needs and project requirements.
3. Experience in working with multicultural teams and imbibing cross-cultural competence.
4. Adept in using Microsoft Office and Google suite.
5. Effective communication in visual, oral and written English.
6. Demonstrate proactive attitude and leadership within the team to drive efficiency.
7. Maintain effective correspondence within the team to facilitate seamless communication and enhance collaborative efforts.
8. Apply discernment in decision-making to achieve optimal outcomes and effective solutions.