Setu
About the organization
We at Setu are looking for those who share our core belief - “Every Day is Game Day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.
Setu is an acquired entity of Pine Labs, one of the fastest growing fintech companies in India and rapidly expanding its footprint in Asia, UAE, and the US. At Pine Labs, we’re looking for those who share our core belief—‘Every Day is Game Day’. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.
About D91 Labs
D91 Labs is a research arm of Setu. At D91 Labs, we conduct in-depth qualitative and quantitative user studies across various socio-economic classes. The research and insights are published as open source for the community to build better financial products for India. Since its inception in 2019, D91 Labs has conducted studies across India and has collaborated with organizations like SHEROES, Facebook, IDEO, World Bank etc.
Role Purpose:
D91 Labs is looking for highly qualified and self-driven individuals to support and conduct research projects. D91 Labs strives to conduct research at the intersection of fintech, financial inclusion and understanding the last-mile customer. As a Senior Research Fellow, you will conduct in-house and collaborative projects with partner organizations and share research findings with the fintech community through public channels and forums. D91 Labs focuses on understanding a wide range of financial products and their last-mile delivery mechanism to the people through technology. The Senior Research Fellow will play a pivotal role in the evangelization of building research-driven fintech products for India. This role is a one of its kind opportunity to build in public and make an impact in the fintech space.
Key Responsibilities?
As a Senior Research Fellow, you will be —
● Co-working with the Research Head to identify, plan, conduct, synthesize and deliver various research projects.
● You will be engaged in conducting secondary and primary research.
● Within primary research you will be engaged in collecting and analyzing user behavior through lab studies, field visits, surveys, & online experiments. For a medium to large scale research project, you will be involved in supervising research agencies that will enable us to conduct the research.
● You will be conducting data analysis from national surveys and open-source data sets.
● You will also be involved in synthesizing and sharing useful research insights with teams across Setu.
● You will be responsible for constantly raising the quality of the D91 Labs research.
● You will co-work with the Research Head for disseminating the D91 Labs research insights to the fintech community through blogs, social media, newsletters, roundtable discussions, design workshops and op-eds.
Key Qualifications?
● 3+ years of relevant research experience in the domain of financial inclusion.
● Masters degree in Economics, Financial or allied disciplines.
● Candidates should preferably have working knowledge of statistical software packages such as STATA or R. If not, advanced excel skills are appreciated too.
● Ability/ willingness to understand complex financial terms, products and papers and be curious about new ways of serving the underserved segments.
● Candidates should have the knowledge and willingness to learn various research methodologies related to economics, behavioral sciences, etc.
● Experience of conducting field work (on ground or phone-based) to understand last-mile customers.
● Strong interest or experience in doing research in the social impact space.
● Capability to meet deadlines and deliver high-quality work on schedule.
● Ability to work independently and be self-motivated, while keeping relevant stakeholders in the loop.
Nice-to-haves —
● Understanding of human-centered design methodologies, product research and development is an added advantage.
● Basic design skills.
Why join Setu?
We will spare no efforts to ensure that Setu empowers you to do the most important and impactful work of your career—
- Opportunity to work closely with the founding team who built and scaled public infrastructure such as UPI, GST, Aadhaar, etc.
- A fully stocked library and unlimited book budget.
- Tickets to conferences and industry events.
- Learning sessions where we invite both team members and external experts to teach you something new.
- Learning and development allowance that gives access to subscriptions, courses, certifications, music classes, and much more. Grow, learn, and improve with Setu!
- Kick-ass benefits include comprehensive health insurance for you and your family, personal accident and term life insurance, access to mental health counsellors, extraordinary coffee, and a beautiful office with lots of solid wood and natural light.
- We work hard to make sure our team is diverse and varied. We interview and hire purely on merit, skill, and competence—everything else is irrelevant.
Our core DNA:
Our culture code—How We Move, defines the behaviors we expect from our people. When you display any of the six culture code elements, you demonstrate ‘Every Day is Game Day’. The six elements of our culture code—
- Take the shot: You decide fast and deliver right.
- Sign your work like an artist: You master what you do and take pride in it.
- Be the Sherpa: You lead your crew on every expedition.
- Be the CEO of what you do: You own it and make things happen.
- Care with tough love: You empower others with trust, respect, and openness.
- Own tomorrow: You innovate for the customer and beyond.