Indian School of Public Policy
ABOUT ISPP
ISPP aims to create next-gen policy leaders for a rising India by democratising public policy education and engagement and by developing policy capacity across samaaj, sarkaar, and bazaar. Our year-long flagship programme on policy, design, and management equips future leaders with the skills and knowledge to navigate and influence public policy and management landscapes.
In addition to the year-long flagship programme on policy, design, and management, ISPP offers a range of executive education courses in policy, data, and behaviour change, as well as understanding government and others. We are committed to fostering an environment of innovation, critical thinking, and leadership, and we seek a dynamic individual to join our team in amplifying our mission and vision.
POSITION OVERVIEW
Number of Positions: 2 (Two)
ISPP is seeking a Programme Advisor to support the admissions and marketing team in student recruitment activities for various courses the school offers. The Programme Advisor will primarily be involved in call counselling work to advise prospective students about the programmes offered by ISPP and assist them in identifying and enrolling in the programme tailored to their needs. The advisor will focus on guiding prospective students through the admissions process, offering information about all programme offerings and requirements and assisting them with the application submission. They would also need to be able to guide prospective candidates through the various admissions stages and support them in progressing with their application. The position involves managing and working with large datasets on a CRM platform, handling queries over the phone, addressing concerns and ensuring a positive experience for the prospective student. A vital part of the work involves writing mailers and other content, including blogs, to create resources that would interest prospective candidates or others interested in public policy issues.
KEY RESPONSIBILITIES
1. Student Recruitment Support:
o Assist the admissions and marketing team in student recruitment for various courses offered by ISPP.
2. Call Counselling:
o Provide phone counselling to prospective students, advising them on available programmes.
o Help students identify and enroll in the programme that best suits their needs.
3. Admissions Guidance:
o Guide prospective students through the entire admissions process.
o Provide detailed information on programme offerings and application requirements.
o Assist candidates in progressing through the various stages of application submission.
4. CRM Management:
o Manage and maintain large datasets on the CRM platform.
o Ensure accurate and timely updating of prospective student information.
5. Handling Inquiries and Concerns:
o Address queries and concerns over the phone, ensuring a positive experience for prospective students.
6. Content Creation:
o Write mailers, blogs, and other content to engage prospective students and individuals interested in public policy.
o Develop resources to generate interest in the school's programmes.
7. Collaborative Support:
o Work closely with the admissions and marketing teams to streamline recruitment efforts.
QUALIFICATIONS AND SKILLS
● Must have a background in Public Policy/Education/Economics or related fields. A Master’s degree is strongly preferred
● Should be fluent in English and Hindi; other languages welcome.
● Previous experience in call counselling or an admissions support role will be an advantage.
● Understanding public policy or related fields will be an advantage.
● Demonstrated ability to manage queries and concerns with empathy and patience.
● Experience with student information systems and CRM software
● Excellent interpersonal skills and ability to connect with diverse sets of people.
● Ability to work in a fast-paced environment that requires proactive and creative problem-solving.
● Ability to provide educational guidance to prospective applicants.
● Intellectual curiosity and commitment to learning.
COMPENSATION AND BENEFITS
● ₹ 55,000 per month with monthly incentives of up to ₹ 11,000.
● An inclusive atmosphere of mutual respect.
● Mentorship and Guidance.
● Plenty of opportunities to interact with top academics and policy experts.
TO APPLY
Interested candidates should submit their resumes and academic transcripts:
Process of selection
● CV and Transcript review
● 2-3 rounds of interviews
DEADLINE
Rolling basis till the position is filled. We will start reviewing applications on 16 September 2024.
ISPP is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
If you have any queries regarding the position, please feel free to send an email to: dhruva@ispp.org.in