EY
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all. The exceptional EY experience. It's yours to build. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Position Summary: This position is responsible for monitoring and optimizing people experience, culture and engagement at EY. The role will determine the employee listening strategy and standards to optimise EY culture and engagement. It will oversee the effective delivery of Employee Listening programs and channels and tools (e.g. EY People Pulse, Career Milestones, focus groups), working with colleagues across the Talent eco-system. It will lead a team to partner with Talent Strategy, Service Line and Talent Function teams to capture and provide insights from people on the EY experience, Talent services and/or employee lifecycle/journey. This role will help determine the priorities and roadmap for people listening and will raise requests for investment and resource to establish new or change existing programs, channels and tools where required.
Essential Functions of the Job:
- Define and drive the employee listening strategy to measure and optimise the people experience, engagement and culture at EY
- Own, oversee and continuously improve a holistic, connected suite of employee listening programs, channels and tools (e.g. EYPP, Career milestones, qualitative and quantitative data and active and passive listening, etc)
- Conduct cross-function listening analysis and insights work, to identify common trends and generate experience insights within relevant business context
- Monitor external trends and best practices in Employee Listening and analytics
- Consult and work with the Talent functions to capture and provide employee insights and feedback to enhance employee experience and engagement.
- Partner with the Talent Strategy and Organizational Effectiveness team and Talent functions to help identify changes to: behaviours, process, systems, policy and environment
- Distinguish different populations (e.g. Partner, Employees) to consider the employee engagement and experience
- Partner closely with Talent Service Delivery and Experience Lead/team …and the broader Talent Delivery team
- As required support the employee feedback and measurement strategy and process on change programs
- Focus on (where required) continuous innovation and change priorities/projects in People Listening, leveraging resources from the Talent Projects
- Accountable for delivery of the Experience and Listening team
- Work closely with Talent colleagues across the eco-system (especially Digital Insights and, Customer Feedback Reporting) to ensure service provision to Talent and business
- Lead EY’s reporting, insights and communications approach relating to employee listening and cross-function experience insights.
Analytical/Decision Making Responsibilities:
- Development of the People Listening strategy; and contribute to the development of the broader Talent strategy
- Monitor external trends and best practices to ensure EY Talent is working to best practices in People Experience and Listening
- Analyse employee listening data and insights, and take a data driven approach to providing insights and recommendations that enhance the People Experience globally
- Determine how to approach employee listening and data gathering to identify opportunities for improvement across functions
- Engage people (partners, employees and workers) to understand moments that matter. Complete analysis, review findings and share insights gained across Talent eco-system and with CBS colleagues
Knowledge and Skills Requirements:
- Strong business and commercial acumen – understand what matters to the business and Talent
- Strong knowledge of the Talent strategy, function and ways of working
- Strong knowledge of people listening and experience trends, leading practices, services and solutions
- Ability to operate as trusted advisor to key stakeholders; influence stakeholders at all levels
- Ability to build and nurture effective virtual teams and networks across diverse and dispersed geographies
- Strong consulting skills. Able to identify and interpret requirements and, where prioritized, co-create the relevant solutions
- Strong teaming skills; partner effectively across talent ecosystem, other CBS functions and wider EY firm
- Strong communication skills for sharing thought leadership across EY and externally to enhance EY reputation
- Strong organizational skills and attention to detail - the ability to set priorities, operate within budget and effective time frames
- Respected ability to cope with ambiguity; to drive change and performance outcomes in a complex and agile environment
Supervision Responsibilities:
- A key member of the Talent Delivery team, proactively participate in meetings
- Collaborate with Talent and extended EY stakeholders to ensure effective execution of People Listening strategy
- Work with Executive and Region Talent teams and ensure robust networks are in place to engage effectively to capture needs/requirements, communicate people listening strategy, requirements and changes
- Ensure people listening programs are clearly understood, ensure Regions are providing data and insights as required
- Influence and coach Executive and Region Talent Leaders to apply the global People Listening strategy
- Where necessary raise requests/proposals for change and work with Talent functions to ensure changes are appropriately defined and business cases presented that will add value
- Independently maintain and leverage (when appropriate) an internal network, including effective partnerships with senior stakeholders, across EY practices/departments that will enable personal effectiveness in the position
Other Requirements:
- Due to global nature of the role; travel and willingness to work alternative hours will be required
- Due to global nature of the role; English language skills - excellent written and verbal communication will be required
Job Requirements:
Education:
- Educated to degree level
- Higher professional or masters qualification is preferred, not required
Experience:
- Experience in a closely related Talent role in People Experience, People Listening or Organization Development/Effectiveness
- Experience of providing trusted advice in People Experience (or similar) to identify challenges, diagnose issues and recommend options for change
- Evidence of managing people listening programs, and of leveraging people data and insights to identify opportunities for improvement
- Significant experience of interpreting and anticipating trends, completing research and thought leadership to identify insights and best practices
- Experience of collaborating with Talent & other CBS colleagues to current state and shaping proposed solutions
- Experience of leading global virtual teams
- Experience of operating and influencing across multiple levels of an organization
- Experience of coaching leaders through the embedding of change initiatives in global, matrix organizations (such as EY)
- Experience of working in fast-paced, ambiguous, stressful environments to deliver required results
Certification Requirements:
- Higher professional or masters qualification in a related discipline is preferred, not required
- Active membership in related professional bodies or industry groups is preferred, not required
What We Offer- We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is 123,600 to $238,000. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $148,400 to $270,500. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com
