About Arthan
Arthan is dedicated to helping individuals discover and connect with impactful jobs, people, and organizations in the social sector, addressing some of India’s largest and most complex social challenges. This opportunity is part of our efforts to recruit talented professionals on behalf of a partner organization. *Please note that this role is not within Arthan but with one of our esteemed partner organizations working in the impact sector.*
Key Responsibilities:
- Leadership: Lead and manage overall data operations, implementing policies that enhance efficiency and scalability across teams
- Process Optimisation: Continuously streamline operational processes to eliminate bottlenecks, ensuring seamless work delivery to workers and timely, high-quality data to clients
- Strategy: Leverage insights from within organization and the broader data ecosystem to develop a robust operating model. Conceptualise and execute a worker acquisition & mobilisation strategy
- Mentorship: Inspire, lead and mentor a diverse team and help drive their growth journey supported by OKRs and KPIs
- Collaboration: Collaborate with technology, design, and impact teams to improve the platform and meet organisational needs ownership .Serve as the final point of accountability on all things operations.
- Reporting: Regularly update leadership on the health of the workforce, project timelines, and budget metrics, identifying areas for improvement
Must-Have Skills & Qualifications:
- Proven experience in leading large-scale operations
- Expertise in designing and optimizing scalable and lean operational processes and a knack for problem-solving
- Strong people management skills with the ability to lead diverse, cross-functional teams
- Comfort and experience with technology, with a focus on using tech-driven solutions to scale operations
- Strong communication skills (both oral and written) for stakeholder management and team collaboration
- A deep commitment to core values of dignity, empathy, and rigour
Nice-to-Have Skills:
- Previous experience working in the gig economy or with social enterprises
- Knowledge of OKR-based performance tracking
- Experience in mentoring teams to drive collaboration and productivity
- Lived or professional experience in communities serves
- Knowledge and experience in AI and data labelling operations
