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Sr Mgr. Integration Consulting

  • Company

    UKG

  • Location

    Noida, Uttar Pradesh, India

  • Employment Type

    Full-Time

  • Functional Category

    Programme Management & Implementation

  • Experience

    14 - 15 years

About UKG

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge.

Overview of the Role

The Senior Manager, Technical Shared Services - India, is responsible for providing leadership for the UKG Global Technical Shared Services group in India. Specifically, this position is responsible for overseeing operational objectives to scale our UKG Integrations Delivery team in India and effectively support the delivery of our products to our customers. This is accomplished through taking an organization-wide view of performance metrics, processes, tools, and other enablement functions for the UKG Technical Shared Services group. As the Senior Manager, you will lead the continued global expansion, leveraging new resources in high-value geographies to expand our resource base and plan the workday, allowing for more efficient and timely project completion. This role must work closely with the Global Technical Shared Services Director and Managers, as well as key stakeholders in the broader Customer Experience Team, to align processes and resources with strategic goals and objectives. Delivery Efficiency, onboarding of new resources, and joint team satisfaction results across Global Technical Shared Services will be the primary measure of success for this role. This position will be based at the UKG Noida office in India and will report to the Director of UKG Global Technical Shared Services, India workgroup.

Job Description

• Drive key business objectives that align with company and business goals throughout the Global Technical Shared Services – Integrations workgroup.
• Manage and develop a Global Team leveraging the UKG resources available to evaluate new geographies and support growth in high-value geographies, including expanding the team into Pune in India.
• Continual evaluation and development of processes and strategies to most effectively support the delivery teams in the integration of UKG products and services.
• Establish, implement, and drive adherence to operational best practice standards, processes, and systems, in accordance with UKG strategy and goals
• Collaborate with key stakeholders to ensure Training provides programs that deliver measurable, improved employee performance and align with UKG strategy and goals
• Document and own best practices for executing and maintaining all aspects of the program.
• Monitor and report on key metrics to demonstrate teams’ performance and impact on organizational objectives
• Ensure that all employees understand business objectives, expectations, and measurement criteria for their respective positions.
• Coach, mentor, and provide development opportunities to team members, to optimize operational/delivery excellence and create a deeper bench of experienced talent.
• Direct & Indirect management of people resources continuously.
• Instill a strong focus on customer service and experience.
• Build strong, trusting relationships with US, employees, and internal customers.
• Ensure adherence to process controls to help mitigate financial, customer service, reputation, and data security risks.

Required & Preferred Qualifications

Skill

• Prior experience building and leading global teams
• Possess excellent written and verbal skills with a strong customer focus
• Strong business acumen – planning, forecasting, budgeting
• Possess an understanding of financial fundamentals, including revenue recognition requirements within the software and service industry.
• Demonstrable communication and negotiation skills

Education

• Bachelor’s Degree and 14+ years relevant experience in the area of HCM software and/or technical services, especially integrations • At least 4 years of successfully leading strategic projects/programs for a software provider • Minimum of 4 years’ experience managing high-performing teams

Experience

• Ability to travel domestically and internationally • Demonstrated ability to manage and execute on multiple, critical projects simultaneously • Ability to think strategically and drive results • Demonstrated experience influencing cross-functional teams to achieve project/program goals • Established record of successfully scaling teams, improving performance, and business standards